Comments on: We're All Eyes … and Ears

By: Erum

Erum — Fri, 18 Jan 2008 14:02:15 +0000

hmmmm…very interesting! Thanks google

By: acmiller

acmiller — Thu, 17 May 2007 04:05:20 +0000

Your blog appears to be self serving. You might put more effort into customer satisfaction in lieu of telling us about how wonderful you are.

By: Laura

Laura — Wed, 04 Apr 2007 02:08:26 +0000

I am aggravated by the fact that I have no choice as to the lab I would like to use for Signature Choice & gift certificate claims. I understand the good that comes from the "community services" you offer. But, why should I be forced to use a lab I don’t want to use. It’s not fair to my patients or my community. The lab I use is local, close enough that I can pick things up and/or drop them off if necessary. I certainly can’t drive to Columbus. I currently carry Altair frames, but now I wonder how long it will be before we are forced to sell only Altair frames to either certain plans or to all VSP plans. I don’t know, maybe the plan for VSP is to make it so only there labs can be used. It’s just not right.

By: Michael Fenno, O.D.

Michael Fenno, O.D. — Wed, 14 Mar 2007 09:37:19 +0000

I have been a member of VSP for 17 years. VSP is the lowest paying plan that I accept (even welfare in my state pays $35 dollars more for an exam). I refuse to accept the reimbursement of any other VSP plan besides the Standard plan. VSP also takes more of my staff time than any other insurance. In the last several years I have not received an increase in reimbursements from VSP. In that time all my costs have gone up (payroll, insurance, utilities, etc). As I listen to all the accolades that you say that VSP has received…..I wonder if you have forgotten what makes your company as great as you say…..the doctors. Why not compensate the doctors fairly? Obviously, you treat your own employees fairly and compensate them well (maybe too well?) Just my two cents.

By: Susan L. Cotter, O.D.

Susan L. Cotter, O.D. — Sat, 03 Mar 2007 22:51:14 +0000

Rob, I have been on and off VSP since my first license in 1982. When I was first on VSP, I was excited, it was OD controlled, the fees were half way reasonable. Heck, I even volunteered for peer review, mainly to learn how to run an optometric office. I was off VSP from 1988 to 1998. I can honestly say, VSP has hurt my practice more than has helped it in the last 9 years. VSP has taken away business from other insurance companies that I was better reinbursed. VSP has not kept up with the cost of living in my area. VSP consumes more of my staff time to work with and I am not reinbursed for the extra staff time required. Gee, I am better reinbursed by the Medicaid department in the state, takes less time for paperwork, and I do not have the hassles. Medicaid is a subsidized program and VSP should be paying more than a Medicaid exam in the market place. VSP would like to have their doctors on 24 hour call, yet will not reinburse the doctors for their time for being on call for their patients. Is that fair.Well, these are my personal thoughts on VSP after being in practice for so many years. Sincerely,Susan L.Cotter, O.D.