Will B. works in VSP’s Customer Service department, part of our fabulous team that achieved the prestigious Service Quality Measurement, Inc. (SQM) Award of “World Class Customer Satisfaction” for the seventh year in a row! He shares his experience as a first time Mobile Response Team (MRT) member with the VSP Mobile Eyes® program.
I was fortunate enough to be selected to go on the last Mobile Eyes trip for 2009 and am quickly experiencing first hand, the work is truly some of the most rewarding work I have done with VSP.
We are half way done with our trip to Central California, and so far everything is running smoothly. Before the trip, I had a general idea of what to expect. I was impressed that we have most everything onboard that you would find in a VSP doctor’s office. We can read the prescription off the patient’s current glasses, we can test for Glaucoma and even do an auto-refraction for the doctor. The VSP doctors who come on board and provide the exams have everything they need to complete a comprehensive exam. They even dilate patient’s eyes if they need to get a closer look.
Every patient we have encountered has been very gracious. Many of our patients had either lost their glasses or their glasses were in disrepair. Some patients had not seen an eye doctor for many years and in a few cases, had not visited an eye doctor for over a decade! We have been thanked many times over for the service we are providing them. Our community partner has been equally thankful for the service we are able to provide.
So far, I have been able to pre-test patients, help with frame selection and submit orders on Eyefinity. I have also learned how to set up and tear down the clinic. What a process!
It’s very rewarding to be part of the Mobile Response Team. I feel a sense of pride working for a company that is actively reaching out to the community to provide a much-needed service, especially during a time when the number of people in need is greater than ever. I am looking forward to the rest of our trip and many trips to come in the future!