Archive for August, 2010

VSP awarded “Innovator of the Year” for advanced customer service

lgo_verintVerint Systems, Inc. named VSP Vision Care its 2010 “Innovator of the Year.” The honor, designed to recognize workforce optimization (WFO) professionals, focuses on new approaches to today’s customer service operations, and programs and initiatives that advance the customer experience.

VSP utilizes Verint’s Impact 360 Workforce Optimization software as an enabling solution to help foster a performance culture grounded in four key areas: systems, service, value and people. “Delivering world class service to our members and doctor network are vital to VSP’s success and core to our culture,” said Laura Costa, Chief Operating Officer, VSP Vision Care. ”With workforce optimization and speech/data analytics, we’re able to think about our business in new ways. Beyond savings, this approach is yielding impressive results through increased customer satisfaction, deeper insight into customer service representative efficiency and productivity, and enhanced coaching, training and performance.”

With this new software, VSP has improved its contact center handle times, customer service representative (CSR) availability and shift scheduling—efficiencies that have resulted in roughly $3 million in savings in year one alone.

The Eye on Diabetes campaign makes its way to Austin, Texas

The Eye on Diabetes campaign hits Austin, Texas tomorrow, August 27th. VSP Vision Care is partnering with the American Diabetes Association and the Texas Optometric Association to provide free eyecare, eyewear and diabetes screenings to underserved/underinsured Austin residents with or at-risk of diabetes.

VSP provider Dr. Laura Miller with Northwest Hills Eyecare spoke with FOX7 – KTBC to discuss the connection between eye exams and diabetes and to preview the Austin event.

New, online newsletter FOR our readers, BY our readers

VSP just launched a new, monthly e-newsletter called “EnVision.”  Formerly known as “Eye on Health,” we redesigned it, made it more engaging and interactive, and added real-time information and tips on eye health and eyewear fashion – based on feedback received from readers earlier this year.

Envision

EnVision will allow VSP members to have easy access to view their benefits, find a doctor, as well as view the hottest trends in eyewear.

Just for fun!
Each monthly edition will highlight a prize to give away to one lucky reader. The prizes range from vacation destinations to the hottest electronic gadgets.

Sign -Up , then check out the first edition of EnVision.

VSP & Dillards Provide Services to Our House in Little Rock!

Little Rock-based Dillard’s partnered with VSP Vision Care on August 23 to bring a state-of-the-art 45-foot mobile eye exam clinic to Our House, a local shelter for working homeless families, to provide a full day of comprehensive eye exams and complimentary eyewear to the families and children in need. See the Mobile Clinic in action!

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Eyenstein Featured with Bess the Book Bus in Philly

Jill N. is a member of the VSP Global Public Relations team.

Jill N. is a member of the VSP Global Public Relations team.

Our newest mobile clinic, Eyenstein, was featured last week on CBS 3  in Philadelphia with his friend, Bess the Book Bus, regarding outreach we did with local Girls and Boys Clubs in the area. Check out Dr. Berman and Bess founder, Jennifer, as they talk about the importance of eyesight and getting kids excited about reading!

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Eye on Diabetes Day in Kansas

Kansas Governor Mark Parkinson declared Friday, July 30, 2010, Eye on Diabetes Day in Kansas. VSP Vision Care partnered with the American Diabetes Association, Kansas State Optometric Association and the Kansas Diabetes Action Council to provide free eyecare, eyewear and diabetes screenings to underserved/underinsured Kansas residents with or at-risk of having diabetes.

Here’s a clip of Governor Parkinson reading the proclamation, local optometrists who volunteered their time, and patients who received the service.

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We were able to help over 65 residents receive much-needed eyecare on Eye on Diabetes Day.

#BlogHer10 asks, @VSPVisionCare answers

BlogHerIn honor of #BlogHer10, we asked this year’s attendees on twitter to send us their eyecare questions. We received lots of great questions and wanted to share just a few of them along with the answers. Be sure to follow @VSPVisionCare for more tips and useful information related to eyecare and eyewear.

@CleverGayleWhen should children have their first vision test?

– Eyecare experts say children should have their first eye exam when they’re only 6 months old. They should have another one between 2 and 3 years, just before kindergarten, and then annually after that. More on children and eyecare.

@msmorevI’d like to know the best way to protect my eyes from the computer screen.

– American workers spend 6 hours a day using a computer or digital device so it’s important to take frequent breaks. The next time you’re sitting in front of your computer, remember the 20-20-20 rule: after 20 minutes of computer use, look at something 20 feet away, for 20 seconds. Check out some more tips on how to keep your eyes safe in a digital world.

@toonces1989 - is it really essential to have your eyes dilated if you’re not having any problems?

– Yes, eyecare experts recommend getting your eyes dilated every year. Dilation allows your eye doctor to make sure your eyes are healthy. During a dilated eye exam, your eye doctor can see the blood vessels in your eyes, which can show signs of chronic conditions such as diabetes and high blood pressure. With age, the pupil becomes smaller, making dilation even more essential. More on the importance of dilation.

Thanks everyone for sending us these great questions. We’ll continue to answer the other questions that were submitted through our Twitter account – @vspvisioncare. So, be sure to follow us and keep the questions coming. We want to know what you’re thinking about when it comes to your eyes!

VSP Global Spark – Webisode 4

Check out the big reveal of the VSP Global Spark practice makeover, where Drs. Gary Yamada, Jill Yamada and Matthew Nishio get to see the final results of their redesigned office.

“I am overwhelmed,” said Dr. Jill Yamada. “Everything has exceeded our expectations.”

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The entire makeover only took 72 hours to complete. The end result made a huge difference for the doctors, as well as their patients.

The VSP Global Spark program was launched recently, offering eye doctors makeover tips and tools to enhance the experience they provide to their patients while also helping to grow their business. Eyefinity/OfficeMate President Steve Baker hosts the series. You can watch him and the rest of the makeover crew in the entire series of webisodes at www.vspglobal.com/spark.

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Helping kids in Georgia see clearly for back to school

VSP is partnering with the Georgia Optometric Association and St. Mary’s Community Center this week to provide free eyecare and eyewear to children in need in Savannah, Georgia.

VSP’s brought its mobile eye clinic, SeeZar, to Savannah on Monday, and with the help of local optometrists, will continue this service to pre-selected children until Wednesday, August 11.

Here is a clip from WSAV-TV featuring a young patient seen on the clinic Monday, August 9.

VSP, Transitions & Prevent Blindness America in Chicago

Jill N. is a member of the VSP Global Public Relations team.

Jill N. is a member of the VSP Global Public Relations team.

 

In July, VSP partnered with Transitions and Prevent Blindness America to provide two days of outreach in Chicago with our newest mobile eye clinic, Eyenstein.

 

The event was also featured in the Chicago Tribune, read the article here!

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