Sara B. is a member of VSP's Finance Team.
“The longer I live, the more I realize the impact of attitude on life. Attitude, to me, is more important than facts. It is more important than the past, than education, than money, than circumstances, than failure, than successes, than what other people think or say or do. It is more important than appearance, giftedness or skill. It will make or break a company … a church … a home. The remarkable thing is we have a choice everyday regarding the attitude we will embrace for that day. We cannot change our past … we cannot change the fact that people will act in a certain way. We cannot change the inevitable. The only thing we can do is play on the one string we have, and that is our attitude. I am convinced that life is 10% what happens to me and 90% of how I react to it. And so it is with you … we are in charge of our attitudes.”
-Charles R. Swindoll
I still remember it like it was yesterday. I had just started my career at VSP last year and was going through some of my mail in the morning, when I saw my name neatly written on the front of an interoffice envelope. As I opened it, I noticed a sales office had forwarded me a client’s payment. Attached to the payment was a small note that read,
“Hi Sara – this appears to be for one of your clients; it was sent to us, in error. I look forward to working with you. Have a great day! –Des.”
The note was attached to the client’s payment with a metallic blue paperclip. Two things immediately stood out. One, the small, thoughtful note, which spoke volumes about Des’s character and two, the brightly colored paperclip. Reading that note instantly brought a smile to my face. Des’s note reminded me that a little kindness really does go a long way. Good behavior is like a chain reaction; equally, so is bad behavior. Read more »
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