Will B. works in VSP’s Customer Service department, part of our fabulous team that achieved the prestigious Service Quality Measurement, Inc. (SQM) Award of “World Class Customer Satisfaction” for the seventh year in a row! He shares his experience as a first time Mobile Response Team (MRT) member with the VSP Mobile Eyes® program.
I was fortunate enough to be selected to go on the last Mobile Eyes trip for 2009 and am quickly experiencing first hand, the work is truly some of the most rewarding work I have done with VSP.
We are half way done with our trip to Central California, and so far everything is running smoothly. Before the trip, I had a general idea of what to expect. I was impressed that we have most everything onboard that you would find in a VSP doctor’s office. We can read the prescription off the patient’s current glasses, we can test for Glaucoma and even do an auto-refraction for the doctor. The VSP doctors who come on board and provide the exams have everything they need to complete a comprehensive exam. They even dilate patient’s eyes if they need to get a closer look.
David Wakefield is a VSP Friends and Family driver and husband of VSP employee, Shelly Wakefield. He shares his experience during his first event with the Mobile Eyes team in York, PA.