Brian B. is a member of VSP's Customer Service team.
In my experience, working in customer service can be a very rewarding career. Very successful companies know that customer service is the pulse of the company. We hear first hand what our customers think about our company. We have the power to change customers perception for good or bad. You know how a company feels about its employee by the tone of the voice that answers the phone.
VSP prides itself on hiring high performing employees. It’s the reason that I choose to apply and work here. I believe that I work for one of the best companies in the world and I believe that our Customer Service is bar none, the best! This was proven on Friday when our VP of customer service, Laura Costa, announced that SQM (Service Quality Measurement) named us the 2009 Call Center of the Year and rated highest in Employee Satisfaction for the second year in a row.
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